frequently asked questions
Where do you get the dates?
We import all of our dates and products from Oasis Date Gardens just outside of Palm Desert, California – more specifically, in Thermal, CA. Learn more at: https://oasisdate.com
Are your dates Organic?
Yes. All of our dates are Organic. Our supplier of dates, Oasis Date Gardens (ODG) has been certified organic since 2000 and they comply with the new U.S. Federal Organic Standard that was implemented in October 2002 called the National Organic Standard. They undergo annual inspections in order to receive their Organic Certification for the year.
Are all your ingredients Organic?
Yes. We use only Organic Almonds, Organic Ginger, and as we introduce new products including pistachio-filled and walnut-filled, we will do our best to source organic products whenever possible. Our chocolatier is Master Chocolat (Bernard & Sons) and they use all natural, organic milks, organic cocoa, and other organic ingredients when making the purest and most luxurious chocolate we could find. Together with Master Chocolat, we support Fair-trade practices, which means supporting fair wages and trading conditions for farmers and workers. Yes, it means we all pay a higher price, but it also means we make a huge difference in the lives of cocoa farmers and their families. Please review our ingredients for each product. To learn more about our chocolatier, please visit: http://www.masterchocolat.com
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Are your dates Gluten-free?
Dates are naturally gluten-free. The chocolate we use is gluten-friendly as there are non-gluten-free products (pretzels specifically) coated in chocolate at the facility. We do have several customers who are celiac who very much enjoy our dates, but we do warn that there is a risk (though small) of cross contamination.
Are your dates Vegan?
The dates in Dark (65%) chocolate are dairy-free; egg free; and also Vegan.
How should I store the dates?
Our chocolate-covered dates are fine in the pantry for 3-4 months. However, dates can be stored very safely in the fridge for 9 – 12 months, and in the freezer for up to two years.
If I’m diabetic, should I eat dates?
Please visit our Nutrition page and read the discussion on Natural versus Refined Sugars. As with any medical condition, please seek the advice of a physician.
If it’s warm outside, will the chocolate melt if I leave the chocolate covered dates in the car?
Yes, our chocolate is the finest on the market, and high quality chocolate will melt easily. However, it will harden again. The extreme change in temperature may create what is called “bloom” on the chocolate – a cloudy tinge on the surface. There is nothing wrong with the chocolate, it simply means the sugar crystals have risen to the top creating the greyish coat that is visible.
I’ve bought chocolate before that doesn’t melt or “bloom” as you call it. Why?
Lower quality chocolate contains oils and wax that prevent it from melting. We use only pure and natural ingredients with no additives, preservatives, wax, or oils.
Do you ship to the US?
Currently, we only ship within Canada. We are a new (but growing) company and still navigating our way through shipping processes and legal requirements.
Will you be carrying more varieties of dates and more products?
Yes, in time. As we expand our warehouse capacity and our ability to ship multiple products in a timely manner, we will expand our offering.